Privacy Policy

Last updated: February 2026

1. Introduction

Dispatcher LLC ("Dispatcher," "we," "us," or "our") operates the hiredispatcher.com website and app.hiredispatcher.com platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Dispatcher is an AI dispatch platform that connects AI Voice systems to jobs platforms like Jobber, Housecall Pro, and ServiceTitan. We process call data, booking information, and integration credentials on behalf of our customers (service contractors and agencies).

2. Information we collect

2.1 Account information

When you create an account, we collect:

  • Name and email address (via WorkOS authentication)
  • Organization name and contact details
  • Billing information (processed by Stripe; we do not store credit card numbers)

2.2 Dispatch data

When your AI Voice sends dispatch requests, we process:

  • Caller phone number and name
  • Service requested and appointment preferences
  • Service address information
  • AI Voice session identifiers
  • Call recordings (when enabled by your AI Voice provider)

2.3 Integration credentials

To connect with your jobs platform, we store OAuth access tokens and refresh tokens for Jobber, Housecall Pro, and ServiceTitan. These credentials are encrypted at rest and used only to create and manage jobs on your behalf.

2.4 Usage data

We automatically collect usage information including page views, feature usage, API call volumes, and error logs to improve our service.

3. How we use your information

We use the information we collect to:

  • Process dispatch requests and book jobs into your jobs platform
  • Calculate and bill usage-based charges ($2/call, $10/job)
  • Authenticate your account and manage sessions
  • Send transactional emails (booking confirmations, usage summaries)
  • Monitor service health and debug issues
  • Improve our dispatch algorithms and platform features

4. Third-party services

We share data with the following third-party services as necessary to operate Dispatcher:

  • Convex — Database and backend infrastructure
  • WorkOS — Authentication, SSO, and user management
  • Stripe — Payment processing and usage-based billing
  • Vercel — Website and application hosting
  • Sentry — Error monitoring and performance tracking
  • Inngest — Background job processing for dispatch workflows
  • Jobber, Housecall Pro, ServiceTitan — Jobs platforms (only your selected platform)
  • GoHighLevel, Vapi, Bland AI — AI Voice platforms (only your selected platform)

We do not sell your personal information to third parties.

5. Data retention

We retain your account information for as long as your account is active. Dispatch request data is retained for billing and audit purposes and periodically reviewed for deletion. Call recordings are retained for 90 days and automatically expired. To request account deletion or data removal, contact us at privacy@hiredispatcher.com. We will process deletion requests within 30 days, except where retention is required by law.

6. Data security

We implement industry-standard security measures including:

  • Encryption in transit (TLS 1.2+) and at rest
  • OAuth 2.0 for jobs platform integrations (no API keys stored in plaintext)
  • HTTP-only secure cookies for session management
  • Role-based access controls within organizations
  • Regular security audits and dependency updates

7. Your rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Export your data in a portable format

To exercise any of these rights, contact us at privacy@hiredispatcher.com.

8. Cookies

We use essential cookies for authentication and session management. We may use analytics cookies to understand how visitors use our marketing site. We do not use advertising or tracking cookies.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact

If you have questions about this Privacy Policy or our data practices, contact us at:

Dispatcher LLC
Email: privacy@hiredispatcher.com