Terms of Service

Last updated: March 24, 2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the Dispatcher platform operated by Dispatcher LLC ("Dispatcher," "we," "us," or "our"). By creating an account or using our services, you agree to be bound by these Terms.

2. Service description

Dispatcher is an AI-powered dispatch automation platform that connects supported AI Voice systems to supported jobs platforms. The platform receives call data from your AI Voice via webhooks, processes dispatch requests, checks technician availability, and books jobs into your jobs platform automatically.

3. Account registration

To use Dispatcher, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must promptly notify us of any unauthorized access.

You must be at least 18 years old and have the legal authority to bind the business entity you represent when creating an account.

4. Pricing & billing

Dispatcher uses usage-based pricing:

  • $2 per answered call — charged when your AI Voice successfully processes a customer call and sends a dispatch request to Dispatcher
  • $10 per dispatched job — charged when Dispatcher successfully creates a work order in your jobs platform

There is no monthly minimum and no long-term contracts. Usage is billed monthly in arrears via Stripe. You are responsible for keeping a valid payment method on file. Failed payments may result in service suspension.

We reserve the right to adjust pricing with 30 days' notice. Price changes do not apply retroactively to usage already incurred.

5. Acceptable use

You agree not to:

  • Use the service for any unlawful purpose
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Send spam, fraudulent, or misleading dispatch requests
  • Reverse engineer, decompile, or disassemble the service
  • Resell or sublicense access to the platform without written authorization
  • Use automated tools to scrape or overload the service

6. Integrations

Dispatcher connects to third-party platforms via OAuth and webhooks. You are responsible for maintaining valid credentials for your jobs platform and AI Voice platforms. We are not responsible for changes, outages, or API limitations imposed by third-party platforms you connect through the service.

You authorize Dispatcher to access your jobs platform account to create jobs, check technician schedules, and manage bookings on your behalf.

7. Data & privacy

Your use of Dispatcher is also governed by our Privacy Policy. You retain ownership of your data. We process your data only as necessary to provide the service. You are responsible for ensuring that your use of Dispatcher complies with applicable data protection laws and that you have appropriate consent from your customers for processing their information.

8. SMS messaging

8.1 About our messaging program

Dispatcher LLC provides an AI-powered dispatch automation platform for home service contractors. When you opt in to SMS on our contact form, you may receive the following types of messages:

Transactional messages: Appointment confirmations, service updates, account alerts, and reminders related to your Dispatcher account and integrations.

Marketing messages: Special offers, discounts, and service updates about Dispatcher products and features.

Each message type requires its own consent, collected separately via our contact form. SMS consent is not a condition of purchase or service.

8.2 Opting out

You can cancel the SMS service at any time. Just text "STOP" to +1 470-524-7227. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

8.3 Getting help

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@hiredispatcher.com.

8.4 Message and data rates

As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive recurring messages at a frequency that varies based on your account activity and preferences. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

8.5 Carrier disclaimer

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your carrier. Dispatcher is not responsible for messages lost, delayed, or undelivered due to carrier issues or device incompatibility.

8.6 Privacy

If you have any questions regarding privacy, please read our Privacy Policy.

9. Service availability

We strive to maintain high availability but do not guarantee uninterrupted service. Planned maintenance will be communicated in advance when possible. We are not liable for downtime caused by third-party providers, internet disruptions, or force majeure events.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISPATCHER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO DISPATCHER IN THE 12 MONTHS PRECEDING THE CLAIM.

Dispatcher is not liable for missed bookings, incorrect job assignments, or scheduling errors that result from inaccurate data provided by your AI Voice or jobs platform.

11. Indemnification

You agree to indemnify, defend, and hold harmless Dispatcher LLC and its officers, directors, and employees from any claims, damages, losses, or expenses arising from your use of the service, violation of these Terms, or infringement of any third-party rights.

12. Termination

You may cancel your account at any time from your dashboard settings. Cancellation takes effect at the end of the current billing period. You are responsible for all usage charges incurred before cancellation.

We may suspend or terminate your account if you violate these Terms, fail to pay outstanding charges, or if continued service poses a security risk. We will provide reasonable notice when possible.

13. Intellectual property

The Dispatcher platform, including its software, design, branding, and documentation, is owned by Dispatcher LLC and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the service as described herein.

14. Modifications

We may update these Terms from time to time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use of the service after changes constitutes acceptance. If you disagree with updated Terms, you may cancel your account before they take effect.

15. Governing law

These Terms are governed by the laws of the State of Georgia, United States, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the state or federal courts located in Georgia.

16. Contact

For questions about these Terms, contact us at:

Dispatcher LLC
Email: legal@hiredispatcher.com