AI Dispatch for Multi-Location Service Franchises
Deploy enterprise-grade AI dispatch across 100+ locations in weeks, not months. 70% cheaper than a corporate call center with full brand control.
Last updated: February 2026 · 8 min read
Multi-Location Service Franchises Face a Dispatch Crisis
If you operate a franchise network with 50+ locations across HVAC, plumbing, electrical, pest control, or restoration, you face a structural problem: every franchisee hires their own dispatcher, or they don't hire one at all.
This creates three critical failures:
- Inconsistent brand experience. One location picks up on the first ring with your script. Another sends calls to voicemail. A third uses a generic answering service that doesn't know your service menu. Corporate has no way to enforce standards.
- No centralized visibility. You can't see which locations are missing calls, which are converting at 60%, and which are leaking revenue to competitors. Every location is a black box.
- Hiring and retention chaos. Finding qualified dispatchers is hard. Training them on your systems is expensive. Turnover is constant. Multiply that across 100 locations and it becomes unmanageable.
You've probably considered two solutions:
- Corporate call center — Centralized control, but expensive ($50K–$80K per seat) and slow to scale. Adding 50 locations means hiring 10+ dispatchers, leasing office space, and managing HR infrastructure.
- BPO (Business Process Outsourcing) — Cheaper per seat ($25K–$40K), but you lose quality control. Offshore agents read scripts, don't know your brand, and can't handle edge cases. Turnover is even worse than internal teams.
Neither option solves the core problem: you need to deploy dispatch capability to every location instantly, maintain brand consistency, and do it without hiring hundreds of people.
Dispatcher: Template-Based AI Dispatch for Franchises
Dispatcher is an AI-powered dispatch platform purpose-built for multi-location service businesses. Instead of hiring dispatchers or outsourcing to a BPO, you deploy AI agents from a corporate master template.
Here's how it works:
Create Master Template
Corporate defines brand standards: greeting, service menu, pricing structure, integrations. This becomes the template for all locations.
Deploy to Locations
Import franchisee list (CSV or API). Dispatcher provisions each location using the master template. Override settings per location if needed.
Monitor Performance
Corporate dashboard shows call volume, booking rates, and revenue by region and location. Franchisees get limited-access dashboards.
The result: Every location answers calls the same way, with your brand voice, your service menu, and your scripts. You get centralized visibility into performance. And you avoid hiring hundreds of dispatchers.
Cost at Scale: Corporate vs. BPO vs. Dispatcher
Here's what it actually costs to handle dispatch for a 100-location franchise network:
Corporate Call Center
$800–1,200
per location/month
$80K–$120K/mo
at 100 locations
Coverage
Not included: Staffed hours + overtime
Books jobs?
Not included: Manual entry only
Deployment
Not included: 6–12 months to build
Turnover risk
Not included: 30–45% annually
Outsourced BPO
$500–1,500
per location/month
$50K–$150K/mo
at 100 locations
Coverage
Not included: Varies by contract
Books jobs?
Not included: No — takes messages
Deployment
Not included: 2–3 months
Turnover risk
Not included: High
Dispatcher
~$320
per location/month
~$32K/mo
at 100 locations
Coverage
Included: 24/7 automated
Books jobs?
Included: Yes (automated)
Deployment
Included: Weeks
Turnover risk
Included: AIs don't quit
70% cheaper. Actually books the jobs.
Note: Pricing based on ~160 calls per location per month. Dispatcher pricing: $2/call usage-based. Corporate and BPO estimates include fully-loaded costs (salary, benefits, overhead, training). Source: 2025 Home Service Franchise Benchmark Report.
Built for Multi-Location Operations
Dispatcher includes enterprise-grade features designed specifically for franchise networks:
Template Provisioning
Create a master template at corporate. Deploy to 100+ locations with one click. Override settings per location as needed. No per-location setup required.
Centralized Dashboard
Corporate gets a system-wide view of call volume, booking rates, and revenue by region and location. Filter by date range, service type, or franchisee.
Role-Based Access Control
Franchisees see their own location's data. Regional managers see their region. Corporate sees everything. Granular permissions for every role.
Enterprise SSO
Authenticate via Okta, Azure AD, or Google Workspace. Enforce MFA. Sync user permissions from your identity provider. No password management.
Bulk Import & API
Upload franchisee lists via CSV or sync from your franchise management system via API. Automate onboarding and offboarding.
Dedicated Support
Priority support channel with dedicated account manager and SLA guarantees. White-glove onboarding for corporate teams.
From Kickoff to Full Rollout in 8 Weeks
Here's the typical deployment timeline for a 100+ location franchise:
Pilot (Weeks 1-3)
Deploy to 3-5 pilot locations. Configure master template with your brand standards, service menu, and integrations. Test and refine.
Validate (Weeks 4-6)
Expand to 20-30 locations. Validate booking rates, call quality, and integrations. Train corporate and franchisee teams on dashboards.
Rollout (Weeks 7-8)
Deploy to all remaining locations via bulk import. Monitor performance and provide ongoing support. Corporate dashboard goes live.
Compare this to: A corporate call center would take 6+ months to hire, train, and scale to 100 locations. Dispatcher does it in 8 weeks.
Get the PDF Version
Enter your email to receive a PDF copy of this franchise overview that you can share with your leadership team.
We respect your privacy. No spam, just the resource you requested.
Ready to Deploy AI Dispatch Across Your Franchise?
Book a demo to see template provisioning, the corporate dashboard, and real call examples from service businesses like yours.